Exchange / Returns
We grant all private customers an accommodating, 14-day right of return. The right of return can be exercised under the following conditions:
Returned goods that do not meet one or more of these requirements must be returned to the buyer after paying a processing fee of CHF 15.00 for standard items or CHF 30.00 for bulky items. The buyer always bears the postage costs for returns.
How to return items
Please note the above requirements and conditions for the return of items.
To return articles that are eligible for return, please use the proforma invoice you received with your order. Mark the items to be returned and label them with “return”.
The return must be sent to the following address:
If the value of the goods is less than CHF 500, please do not return by registered mail, as the processing of the return can be delayed by up to 2 weeks.
It is advisable to keep the postal tracking number of your return in order to track any problems with the shipment.
Returns with a missing supplementary sheet (proforma invoice with identification of the return items) cannot be processed and we have to return the post with the note “back to sender”.
Items that are withdrawn will always be reimbursed at the current price, up to a maximum of the purchase price using the means of payment used for the order in question. Charges such as shipping costs and payment fees are non-refundable. The processing time until the completion and reimbursement of a return is 7-14 days after we have received it.
If you have any questions please do not hesitate to contact us.